Frequently Asked Questions
Everything you need to know about curating your home with SOOS Atelier
What materials are used in SOOS Atelier products?
We prioritize sustainability and craftsmanship, using premium materials such as solid wood, organic linens, and hand-poured ceramics sourced from ethical artisans.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days. For handcrafted or made-to-order pieces, please allow up to 3 weeks for production and delivery.
Do you offer international shipping?
Yes, we ship our home collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and package weight.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
Are your products covered by a warranty?
All SOOS Atelier furniture pieces come with a 1-year limited warranty covering manufacturing defects to ensure your home remains beautiful for years to come.